Privacy Policy

1. Introduction

Level Up Lifts ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services.

By accessing or using Level Up Lifts, you agree to this Privacy Policy. If you do not agree with the terms, please do not access or use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly to us, including:

• Account information (name, email address, company name)
• Authentication data (Google OAuth credentials)
• Profile information (company details, role, preferences)
• Contact information for support requests
• Payment information (processed securely through third-party payment processors)

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies (see our Cookie Policy)
• Log data (access times, error logs, performance data)

2.3 Business Data

For crane and rigging companies using our platform, we collect:

• Fleet and inventory information
• Lift plan data and project details
• Customer and job information
• Operational and performance metrics

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our services
• Process transactions and manage your account
• Send administrative and service-related communications
• Provide customer support and respond to inquiries
• Generate AI-powered insights and recommendations
• Monitor and analyze usage patterns to improve user experience
• Detect, prevent, and address security issues and fraud
• Comply with legal obligations and enforce our terms
• Send marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Cloud hosting and data storage
• Payment processing
• Analytics and performance monitoring
• Customer support tools
• Email and communication services

4.3 Legal Requirements

We may disclose your information if required by law, court order, or governmental request, or to:

• Comply with legal processes
• Protect our rights, property, or safety
• Investigate fraud or security issues
• Enforce our Terms of Service

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption in transit (TLS/SSL) and at rest
• Secure authentication via Google OAuth
• Regular security audits and vulnerability assessments
• Access controls and multi-factor authentication
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you close your account, we will delete or anonymize your personal information within 90 days, unless we are required to retain it for legal, regulatory, or security purposes.

7. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Data Portability: Receive your data in a structured format
• Opt-Out: Unsubscribe from marketing communications
• Object: Object to processing based on legitimate interests

To exercise these rights, contact us at privacy@leveluplifts.co.

8. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will promptly delete it.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws.

10. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

11. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, use, and share, and the right to request deletion of your personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: